FAQ's – Ugly Christmas Sweater Kit

What forms of payment do you accept?

We accept: Visa, MasterCard, American Express, Discover, and Pay Pal

Do I have to pay tax?

We are required to collect local sales tax in CA.

How will my order ship?

We ship via USPS Priority Mail or UPS Ground.

What are shipping costs for each kit?

$5.99 flat-rate shipping.

Do you ship outside of the U.S.?

We do not currently ship outside of the United States. If you wish to order from other countries, please contact us at: info@UglyChristmasSweaterKit.com and we will try and direct you to a retailer who will ship internationally.

What is your Return Policy?

You're not going to want to return this! We do not offer refunds but will accept unworn, unwashed, or defective merchandise for exchange only within 14 days. Customer is responsible for any return and/or additional shipping fees. Email us at: info@UglyChristmasSweaterKit.com for a Return Authorization number and we will assist you. Please note: Shipping charges are not refundable.

What size should I order?

For the KITS - they are unisex relaxed fit, so we suggest that women order down in size. For the novelty (non-kit) sweaters, these are standard men's sizing so recommend women size down. Women's sweaters are standard women's sizing and we suggest ordering your usual size.

How can I carry Ugly Christmas Sweater Kits in my store?

Email us at: info@UglyChristmasSweaterKit.com for all wholesale inquiries.

How should I wash my decorated sweater?

We recommend spot cleaning only. Once the sweater is decorated it should not be washed/dry-cleaned.

I need help decorating my sweater!

Check out our styling tips here, look through other decorated sweaters in our fan gallery, or look through our blog for inspiration!

Not finding your question? Contact us here.